What is the purpose of this policy?
What data do we collect?
When you enquire about and/or purchase a product or service, register for one of our events or sign up for our mailing list from Cruise Control for Life Ltd or KateTrafford.com we collect your personal information. This includes your name and email address and may include other information related to your specific order or request, such as your address and a contact telephone number for delivery of any physical products (e.g. books).
How do we collect the data?
ENQUIRING ABOUT AND ORDERING A PRODUCT OR SERVICE
When you enquire about and/or purchase a product or service from Cruise Control for Life Ltd, directly or via our website KateTrafford.com, we collect your personal information. This includes name and email address and may include other information related to your specific order, such as your address and a contact telephone number for delivery of any physical products (e.g. books).
ATTENDING AN ON-LINE OR IN PERSON EVENT
We collect information that you provide when purchasing, attending and participating in on-line or in person events with Cruise Control for Life Ltd or via KateTrafford.com.
We use Google analytics to collect anonymised information about the behaviour patterns of visitors to this website. This helps us improve the website by understanding how visitors use the site.
Why do we collect the data and what do we do with it?
Your details will be stored securely to the best of our ability and in full accordance with requirements of GPDR.
How do we ensure that the data is accurate and up to date?
You can ask us to update your information at any time. You can do this by using the “Update your preferences” link included.
How long do we keep the data?
Your marketing contact details are held for as long as you want to remain on our marketing contact list. You can unsubscribe from marketing messages at any time by clicking the Unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Kate Trafford at firstname.lastname@example.org or through the Contact form on this website.
When you purchase a product or service, your information will be securely stored in our financial records, in order that we can comply with any legal requirements relating to record keeping (e.g. the requirements of HM Revenue & Customs).
Our website, like many other websites, uses ‘cookies’. Cookies are small pieces of information sent to your computer and stored on your hard drive to allow our website to recognise you when you visit. The cookies collect statistical data about your browsing actions and patterns but do not identify you as an individual. We use this information to improve the website experience, so that it will be easier to navigate in future. It is possible to switch off cookies by changing your browser preferences.
How can you find out what information we hold?
Contacting us: If you wish to view, delete or amend the personal data that we hold on you, please contact our data protection officer Kate Trafford by email at email@example.com or through the contact form on this website.
How do we deal with requests relating to your personal data?
TIMESCALES FOR RESPONDING
We aim to respond to your request within 1 month. However, in certain circumstances, e.g. particularly complex or multiple requests, this may take up to a further 2 months. Note: In these circumstances we will inform you of the additional time required and the reason for the delay within 1 month of your request.
WITHHOLDING OF INFORMATION
We will respond to all reasonable requests for personal information, however, there are some situations when we may be required to withhold information, e.g. issues relating to the prevention, detection or investigation of a crime.
COST OF PROVIDING THE INFORMATION
Requests for information are usually provided free of charge. However, we may charge an administrative fee in some circumstances, e.g. if you are asking for a large amount of information or your request will take a lot of time and effort to process.
MAKING A COMPLAINT
If you think that your data has been misused or that it is not being kept securely please contact us. We will endeavour to deal with your concerns within a reasonable timescale.
Should the situation occur that you are unhappy with our responses then the Information Commissioner’s Office (ICO) in the UK can provide you with advice and can investigate your claim further. The ICO can be contacted at firstname.lastname@example.org .
We keep our Privacy Notice under review to ensure it remains accurate and up to date and we reserve the right to modify this policy at any time. Changes to this policy will be posted on our website and we recommend you review the policy frequently.